Overview

Return and Refund Policy

We want you to be completely satisfied with your purchase of IONSPEC eyewear and apparels. If you have any questions or concerns regarding your order, please review our return and refund policy below:

1. Returns and Exchanges:

  • We accept returns and exchanges of IONSPEC eyewear/ apparels within 3 days of the delivery date. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received.

2. Refunds:

  • Upon receipt and inspection of the returned item, we will process a refund to the original method of payment. Please allow up to 15 business days for the refund to appear in your account.

3. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or error on our part. We recommend using a trackable shipping service and purchasing shipping insurance for your return.

4. Exchange Procedure:

  • To request an exchange, please contact our customer service team at info@ionspecphilippines.com with your order details and the reason for the exchange. We will provide instructions on how to proceed with the exchange process.

5. Defective or Damaged Items:

  • If you receive a defective or damaged item, please contact us immediately at +639175261717. We will work with you to resolve the issue promptly and provide a replacement or refund as necessary.

6. Non-Returnable Items:

  • Customized or personalized items, as well as items that have been used or altered, are not eligible for return or exchange unless they are defective or damaged upon receipt.

7. Return Authorization:

  • All returns and exchanges require prior authorization from our customer service team. Please contact us before returning any items to receive authorization and further instructions.

8. Restocking Fee:

  • A restocking fee may apply to returns or exchanges of non-defective items. The fee amount will be communicated to you at the time of authorization.

9. Contact Us:

  • If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact our customer service team at info@ionspecphilippines.com. We are here to assist you and ensure your satisfaction with IONSPEC eyewear.

This return and refund policy is subject to change without prior notice. Please refer to our website or contact customer service for the most up-to-date information.